2011 is a tough legislative year for recruiters

2011 is a tough legislative year for recruiters

Hello bloggers, Renata Jones here, lead generation manager for Safe Computing.  I hope you enjoy reading my blogs, and in this most recent instalment I explore why I believe this year seems to be a tough one for recruitment agencies. It is only February and 2011 is shaping up to be a year of moderate discontent, especially for recruitment companies, perhaps their toughest yet.

Well publicised in the world media is the period of austerity we are all experiencing to some degree following the impact of a global recession. Essentially a fancy way of saying we are all watching the pennies and tightening our proverbial belts. The recruitment industry has long experienced increasing regulation as a minority of less ethical companies gave the industry as a whole a bad name. Increases in regulations to travel and subsistence schemes and from the new agency workers regulation that come into effect from October, make 2011 no exception to this rule.

Navigating these macro economic factors and remaining a profitable recruitment business can be an arduous task with limited in-house experience, so why not let some recruitment agency specific software take some of the pressure off your organisation? Recruiting software can for instance manage applications, parsing CV information received automatically from web based portals, also known as cloud computing, for candidates to basically do information inputting for you, without a tedious form for them. Recruitment management software can help your business manage multiple employments of your employees within the same timeframe. Pay and bill software can help you process timesheets, pay accordingly, and manage correctly your national insurance (NI) payments. So what are all these miraculous software tools called? Well actually they all have one name, Safe Tempest. From one basic system specifically engineered for the recruitment agency market, Safe Tempest can be customised with modular optional extras to archive all of the above recruitment management functions of your business, letting you do what you do best, focus on the people. Cut down your administration and interview more candidates, and meet with your customers more, building your relationships and your business. Safe Tempest recruitment software is used by most of the top 50 recruiters in the UK and Ireland, and will scale to the size of your business as it grows. There is even a range of optional extras which can enhance this software, and Safe can create custom built bespoke additional modules on request. Safe also offer software for smaller users numbers and businesses.

To find out more speak to your account manager, or visit www.safe-tempestsuite,co.uk and click on the ‘enquire online’ link. If there is a topic you’d like me to explore in a future blog post, please contact me using info@safecomputing.co.uk.

Proactive rather than reactive credit control?

Eddie StanleyProactive rather than reactive credit control?

An ability to manage cash flow is crucial to business success, and the control and management of debtors is often a painful task, as a result of manual and repetitive processes. Recent external economic factors resulting from the impacts of a long term global recession, only adds to headaches of a credit control team. An introduction of effective tools to improve the collections process, is arguably more important today, than at any time in recent history.

Credit controllers are traditionally regarded as an essential element in business to chase late payments, and respond to customer queries. However, why just be reactive in this field when you can be proactive? Proactive businesses are generally regarded as market leaders, and those who are reactive are more likely to be ‘me too’, or market followers. The traditional style of credit control is a purely reactive process. You wait for non payment, and chase. Just because that is the way it has been done, does not mean that is the way it should work in the future. There is a better way.

Software is available now which can manage credit checking, credit insurance and risk analysis, through to promised payments. There is software which can even produce and automate chase letters and copy invoices. By proactively contacting the customer at various points in their lifecycle, rather than simply awaiting non payment, this software can automate a more proactive customer conversation. Throughout all phases, every event or process is tracked through credit controller’s workflow with in-built escalation procedures, and excellent supporting management reporting. This allows the credit controller to be freed from the everyday, and time to concentrate on really exceptional cases.

A major benefit of this pro-active approach is that the relationship between credit control team and the customer becomes positive. Most credit controllers traditionally ring up only to complain that the account is overdue for payment. By actively managing the account, it becomes possible to see any difficulties in advance, and work them out with the customer before they turn into a problem.

Safe credit control has taken these concepts of customer relationship management (CRM), and applied them to the credit control function, providing a softer, service orientated team of customer service representatives. If your current processes could be improved using our software and outsourcing services, why not get in touch?

Eddie Stanley

 

 


Eddie Stanley, Commercial Director for Financials and Credit Control

 

Emerge from global recession, increase information, and reduce your manual intervention

Eddie StanleyEmerge from global recession, increase information, and reduce your manual intervention

The recent global recession has produced a turbulent economic environment, affecting individuals and corporations in equal measure. The nonstop growth of the credit culture has had significant impact on individuals, leading to mortgage defaults, reduced spending on the high street and a general tightening of the belt.  Business is no different. Banks are unwilling to provide loans to invest in new opportunities, and also not extending overdrafts.

Credit rating and data providers are set to play an increasing role in helping businesses to stay abreast of their client’s financial health. Activities to do so involve managing their client’s debtor situation, and being aware of any impending customer insolvency.  Many suppliers of such data now provide an ongoing service to alert clients of any activities that are likely to affect the credit worthiness of their customers and suppliers. These could include county court judgements (CCJs) issued, new accounts filed, risk or delinquency scores, and offering recommended credit limits. This supplements the traditional credit check and report process, which still plays a major role in checking process of new or prospective client customers.

Given the recession, you would expect the popularity of credit insurance to have increased, however, the cost of this service has also increased and hence its take up has remained static. In the case of credit rating and insurance solutions, the manual effort involved in acquiring and processing the data is significant. The information gleaned from this process is, more often than not, disparate to the commercial business solutions in place.  By easing the manual processes required and integrating such solutions with the finance systems, there is an opportunity to increase efficiency, reduce costs and drive down poor credit performance. Safe Credit Control reduces these manual processes, and could help your business, so get in touch to find out more.

Eddie Stanley

 

 

 

 

Eddie Stanley, Commercial Director for Financials and Credit Control

 

 

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